When Will My Order Ship?

All shoes are typically shipped within 48 hours of placement Monday through Thursday. As a small business, we sometimes experience slightly longer shipping times. If you have received an email saying that a label has been created but do not see any movement on tracking, please allow 24 - 48 hours for your tracking to update. If you have any additional questions, email us solteriahelp@gmail.com

Need to chat with us?

Our in store staff does not handle online orders, so please email us with any questions or concerns! We will respond within 48 business hours. As a reminder, we are a small business with a limited staff so please be patient with us, especially during the holiday season! Email us at solteriahelp@gmail.com.

Where Do I Find My Tracking Number?

You will receive an email with your tracking information as soon as we send your order out. If you do not see it, try check your spam folder. If you still do not see it, send us an email solteriahelp@gmail.com.

Can I Cancel/Change My Order?

Yes, but we can not guarantee it will process in time. Email us ASAP and we will do our best to make it happen! solteriahelp@gmail.com.

When Will We Restock A Certain Product?

We have new products and restocks arriving every week! The best way to know what is in stock is to follow us on Instagram & TikTok.

Didn't Receive Your Order Confirmation?

Try checking your spam folder. If it is not there, send us an email and we can help! solteriahelp@gmail.com.